FAQ

Where is the office located?

5242 Plainfield Avenue NE, Suite CGrand Rapids, MI 49525

(sign in front of the building says New Point Counseling, about ½ mile from the East Beltline NE)

Where do I park?

Parking is provided in front of the building.

Is the office handicapped-accessible?

Yes, my office is handicapped-accessible, and the restrooms on the same floor outside the office also are.

What are my office hours?

Monday-Thursday from 8 am – 8 pm
Friday from 8 am to noon

How long is a typical session?

Sessions are typically 52 minutes.

What do I do to get started?

If you desire, you may email me at donna@koddecounselingllc.com, call me at (616) 236-3281, or schedule through the link below for a free 20-minute phone consultation.

This consultation is a time to answer any of your questions and serves as an ice-breaker to increase your comfort level. It is a time for you to tell me information that you think I need to know, so we can determine if we will be a good fit for each other.

You also can schedule an appointment for a time and day that best fits our mutual schedules.

You may cancel or reschedule an appointment by these same methods, but please do so with 24-hour notification to avoid a late cancellation fee.

Schedule an Appointment

Do you accept insurance and how does that work?

To determine if you have mental health coverage through your insurance carrier, the first thing you do is call them.

I have a Verification of Insurance form that will help you enter your insurance information that you will need to bring to your first visit.

Check your coverage carefully and make sure you understand answers to these questions: What are my mental health benefits, what is the coverage amount per therapy session, how many sessions does my plan cover, how much is paid for an out-of-network provider, and is approval required from my primary care physician?

You will be expected to make payment at each session. If I am credentialed with your insurance company, my biller will submit your payment information or bill to your insurance company.

Once your deductible and copays are determined by my biller and I am notified, I will let you know if we need to make any adjustments.

If you do not have insurance or if I am considered out of network by your insurance company, you will be asked to pay for the session. I will provide you with a Super Bill that you can submit to your insurance company for possible reimbursement or toward your deductible.

Who do I work with?

I work with men and women, individuals and couples, adolescents, college-age, young adults, and the aged.

What can I expect at the first session?

You will turn in your completed Individual or Couples Intake Paperwork, Verification of Insurance, and Release of Information forms at the first session.

I will need a copy of your insurance card and a credit card that remains on file for your copayments.

To put you at ease, I will give you a brief introduction about myself, followed by asking you a few introductory questions about you as well.

Then, we will begin to obtain your history and what brings you in to see me.

How do you determine who you will see?

While I am widely trained to see a variety of clients for many diagnoses, I am required to practice within my realm of expertise. If I feel that I am not the best person to help you, I will do my best to refer you to someone better qualified.

Do you work with people from diverse backgrounds, ethnicities, and religions?

Yes, I do work with people from diverse backgrounds, ethnicities, and religions.

Is our work confidential?

Yes, confidentiality is one of the most important components between the client and therapist. Therapy requires a high level of trust with sensitive subject matter that is not normally discussed anywhere but the therapist’s office.

Client and therapist sign a confidentiality disclosure agreement, and you can expect that your information will not be shared.

However, sometimes you may desire that your information or an update be given to someone on your healthcare team; by law, I cannot release this information without your written permission on a Release of Information form.

State law and professional ethics require therapists to maintain confidentiality except for the following situations: suspected past or present abuse or neglect of children, adults, and elders. In such cases, I am required to notify the authorities, including Child Protection and law enforcement, based on information provided by the client or collateral sources.

If I have reason to suspect the client is seriously in danger of harming him/herself or has threatened to harm another person, I’m am also required to report.

What are some of the areas on which you focus?

I work with a wide range of emotional and behavioral issues providing services for the following general areas with which you may be struggling:

ADD/ADHD, Addiction and Recovery, Adoption, Affair Recovery, Anxiety, Codependency, College Adjustment, Conflict Resolution, Coping Skills, Depression (including Postpartum), Grief, Infidelity, Infertility, Life Transitions, Marital and Premarital, Miscarriage, Peer Relationships, Pregnancy & Prenatal, Relationship Problems, Self Esteem, Stress Management, Trauma, as well as Work and Career Issues.

For Couples:

Do couples fight in front of you?

Sometimes couples do have conflict in my office.

Do you take sides during couples therapy?

I am not able to take sides in a disagreement and must remain impartial, while facilitating the couple through the conflict to reach a healthy resolution.

Questions about me:

Am I allowed to ask you a personal question?

Yes, I encourage you to ask me helpful questions.

How long have you been in practice?

After completing two years with an agency, I opened my own practice in January 2019.

Do you take notes?

Yes, I do take brief notes in session to track progress, such as what is concerning you, etc.

What do you enjoy about being a therapist?

I enjoy seeing clients make desired changes, achieve their goals, and become more adept in relationships through learning and practicing helpful techniques.

Are you a Christian counselor?

Yes, I am.

Have you ever been in therapy yourself?

Yes, I have and found it helpful for healthy self-care.

Are you licensed?

Yes, I am a fully licensed professional counselor in the State of Michigan.

Is your furniture comfortable?

Clients seem to think so. To make my office have a home-like feel, I have a comfy couch; blankets (if you get cold); pillows to hug; and a mini bar with coffee, tea, hot chocolate, or cider, water, tissues, etc.

Do you prescribe medications?

No, I am not able to prescribe medications; if I feel it may be helpful, I may suggest that you see your family physician.

Helpful Forms

When you schedule an appointment, please provide me with the following information:  name, address, name of insured, date of birth of insured, insurance information (ID# and Group ID#), phone number, best day/time for appointment.

If you’re a new client, please complete the ​Release of Information Form​ and ​Insurance Verification Form,​ and bring them to your first therapy session.

In addition, select, print, and complete the appropriate intake forms ​Individual Intake Paperwork​ or ​Couples Client Paperwork​.

If you are seeking counseling for a minor under the age of 14, please complete the ​Consent for Counseling Minors Under 14​.